Connecting Athletes with Elite Coaches.
Privacy Policy
Introduction
This Privacy Policy explains how the COACHD App, LLC / COACH’D (“we,” “our,” “us”) collects, uses, stores, and protects your nformation when you use the COACHD App LLC /
COACH’D mobile app, website, and related services (“Platform”). By using COACH’D, you agree to this Privacy Policy and the End User Agreement.
If you do not agree, you must stop using the Platform.
Information We Collect
We collect the following categories of information:
Information You Provide
• Name, email, address, phone number, training facility address and all related personal information
• Profile details (bio, photos, athletic interests, certifications)
• Messages and communication with other users
• Payment information (processed by third-party providers)
• Uploaded content such as videos, training logs, or documents
Automatically Collected Information
• Device type, operating system, and app version
• IP address and general location
• Usage data (features used, session duration, interactions)
• Cookies and similar tracking technologies
Coach-Specific Information
For coaches, we may also collect:
• Credentials, certifications, and verification documents
• Pricing, scheduling, and training program details
Third-Party Data
We may receive information from:
• Payment processors
• Authentication providers (e.g., Apple, Google)
• Analytics tools
How We Use Your Information
We use your information to:
• Provide and improve the Platform
• Facilitate communication between coaches and athletes
• Process payments and manage transactions
• Personalize your experience
• Ensure safety, security, and fraud prevention
• Enforce our User Code of Conduct
• Comply with legal obligations
We do not sell your personal information.
How We Share Your Information
We may share information with:
A. Other Users
• Profile information visible to coaches or athletes
• Messages and shared content
B. Service Providers
Trusted partners who help us operate the Platform, such as:
• Payment processors
• Cloud storage providers
• Analytics and security tools
C. Legal & Safety Requirements
We may disclose information if required to:
• Comply with law enforcement
• Protect user safety
• Prevent fraud or abuse
D. Business Transfers
If COACH’D is involved in a merger, acquisition, or asset sale, user information may be transferred.
Your Choices & Controls
You may:
• Update your profile information
• Adjust notification settings
• Control cookie preferences
• Delete your account at any time
To request data deletion or access, contact us at support@thecoachdapp.com.
Data Retention
We retain information only as long as necessary to:
• Provide services
• Meet legal obligations
• Resolve disputes
Deleted accounts may retain limited data for compliance purposes.
Security Measures
We use industry-standard security practices to protect your data, including:
• Encryption
• Secure servers
• Access controls
However, no system is completely secure. You use the Platform at your own risk.
Children’s Privacy
COACH’D/Platform use is not intended for children under 13. Users under 18 must have parental consent. We do not knowingly collect data from children under 13.
International Users
If you access COACH’D from outside the United States, you consent to the transfer and processing of your information in the U.S., where privacy laws may differ from your region.
Third-Party Links & Integrations
COACH’D may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before sharing information.
Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes take effect when posted. Continued use of the Platform means you accept the updated policy.
Contact Information
For questions or privacy requests, contact: support@thecoachdapp.com