Refund Policy

Purpose of This Policy

This Refund Policy explains how refunds are handled for training sessions booked through the COACHD App, LLC / COACH’D. It applies to all athletes, parents/guardians, and coaches, and works alongside the End User Agreement and Coach Agreement.

Standard Cancellation Window

Athletes may cancel or reschedule a scheduled session up to 48 hours before the session start time to receive a full refund.
• Refunds will be issued to the original payment method.
• Processing times may vary depending on the payment provider.

Cancellations Within 48 Hours

If an athlete cancels within 48 hours of the scheduled session:
• No refund will be issued, unless the coach chooses to permit a refund at their discretion.
This protects coaches from last-minute cancellations that impact their schedule and income.

Coach-Approved Exceptions

Coaches may choose to offer a refund or reschedule even within the 48-hour window.
Examples include:
• Illness or injury
• Family emergencies
• Severe weather or facility closures
• Other circumstances the coach deems reasonable
Coaches are not required to approve exceptions.

Coach Cancellations

If a coach cancels a session at any time:
• The athlete will receive a full refund, or
• The athlete may choose to reschedule at no additional cost
Repeated coach cancellations may result in account review.

No-Show Policy

If an athlete does not attend a session without canceling:
• No refund will be issued
• The coach is not obligated to reschedule
This includes arriving excessively late (15+ minutes) without communication.

Technical Issues

If a session cannot occur due to technical problems (e.g., app malfunction):
• COACH’D may issue a refund or credit, or
• The coach may reschedule the session
Users must report issues promptly.

Dispute Resolution

If an athlete or coach disagrees about a refund:
• COACH’D may review the situation
• COACH’D may request screenshots, messages, or session details
• COACH’D may issue a final decision at its discretion
COACH’D decision is final.

Processing Time

Refunds typically process within 5–10 business days, depending on the payment provider.

Policy Updates

COACH’D may update this Refund Policy at any time. Continued use of the platform indicates acceptance of the updated terms.